Web Security

Return Policies

Shipping Policies

Contact Us

Payment and Sales Tax

1. Web Security

We restrict access to your personal information. We train our employees to understand the importance of customer confidentiality and require each employee to sign a written privacy pledge. We maintain physical, electronic and procedural safeguards to protect customer personal information. We regularly test, review and update our technology and procedures for protecting personal information in accordance with this security policy. We currently use technology called Secure Sockets Layer ("SSL") to protect the security of your personal information, to encrypt your communications to us, and to certify to you that you are logged on to our site. Please review “Terms of Use” for our website. Our “privacy policy” is also available on our website.

2. Shipping Policies

Orders are usually shipped within 48 hrs of receipt. Orders that qualify for free shipping within US will be shipped via ground carriers (FedEx / UPS / DHL / USPS Priority) and usually take 3-8 business days to arrive.If you are placing a Express or Expedited order, please be advised that these orders will go out on the same business day if placed before 2.00 PM EST otherwise they will ship on the next business day. Saturday and Sunday are not considered business days.

Continental US Shipping

FLAT RATE Shipping Charges in the Continental United States

*Excluding sales tax and shipping.

**Free ground shipping* is only available to destinations in the continental united state. The weight limit on Free ground shipping is 10 pounds.

Shipping Charges outside the Continental United States ( American Samoa, Federated States of Micronesia, Guam, North Marianas, Puerto Rico, Virgin Islands, Hawaii and Alaska) are higher.

Due to their size or weight, some items may not qualify for free shipping and may require an additional shipping surcharge or additional time for delivery. Customers who purchase these items will be notified via e-mail of any additional fees prior to the processing of their order.

In the event that an item is out of stock, on backorder, needs to be special ordered or there is a delay in the processing of your order you will be notified via e-mail within 1 business day with an estimated time of delivery.

It is the customer's responsibility to respond to any e-mails originating from our Customer Care and/or Sales Departments. Delayed responses may cause a delay in shipment of your item(s) in question.

Please note, at this time we are unable to ship to PO Box (including APO and AEO) addresses.

International Shipping

We ship international orders via FEDEX International economy service within 48 hours of the order. The normal delivery time are 5 to 7+ business days depending on destination not including local customs clearance. Our flat rate charges for all orders under 10 lbs is $95. Shipping charges for any large sized items or special orders are higher.

We accept international orders from every major country. We reserve the right NOT to ship to countries based on our experience with fraud and customs delays. We do not accept orders nor ship to countries identified by the United States government as embargoed or sanctioned countries as listed by Office of Foreign Asset Control (OFAC) at the following URL: http://www.treas.gov/offices/enforcement/ofac/

If you have any questions about the shipping charges please do not hesitate to contact us. We can ship by carrier of your choice if you have an existing carrier account. Also if you want to arrange the international forwarding we can ship anywhere within the United States.

For more information regarding shipments to US Territories or international shipments/billing please call 1-888-388-7658 or email us at customerservice@netSOLV.com

Customs, Duties, and Taxes

The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Please contact your local customs office for information.

To avoid a delay in receiving your order from customs, consider the following:

• Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
• Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
• We do not refund original shipping charges for goods that are refused for delivery at customs.

3. Payment and Sales Tax

We accept MasterCard, Visa, American Express and NOVUS (Discover) and PAYPAl.

You can order items via the following methods:

• Web site: http://www.netSOLV.com
• E-mail: sales@netsolv.com
• Phone: 1-888-388-7658
• Fax: 1-866-731-0102

·Mail: Complete the order form and mail your order to:
NetSOLV.com

(A division of Aspect Solutions Inc)
717 K Street, STE 207

Sacramento, CA95814

We do not accept checks or cash when receiving orders placed by phone or on our Web site.

Unfortunately, we cannot accept any orders sent to us via e-mail. Shoppers must make purchases via our Web site, over the phone (1-888-388-7658) or by mail. We strictly enforce this rule to protect YOU, as we have designed our Web site ordering system to protect the security of your information. Since ordinary e-mail is not secure in the same way, we cannot accept orders sent via e-mail. For your security, please do not include credit card information in any e-mail you send us.

If we can offer further assistance, please e-mail us at customerservice@netSOLV.com, or call our toll free Customer Service number: 1-888-388-7658.

We charge sales tax for California and Florida billing or shipping addresses.

4. Return Policy

At netSOLV.com, our priority is your satisfaction. You may occasionally receive a product that doesn't work for you. If, for any reason, you are not completely satisfied with your purchase simply return the item(s) within thirty (30) days for a merchandise refund or exchange. Products beyond thirty (30) days from date of purchase and special ordersand shipping and/or handling charges are not returnable or refundable.

• All merchandise returns or exchanges are subject to inspection and must be in resalable condition and contain the original packing materials, manuals and blank warranty cards. Any merchandise deemed unsuitable for resale will not be accepted for exchange or refund.
• Returns or exchanges authorized by netSOLV.com are subject to an industry standard restocking fee of up to 25%, and must be completed within 30 days of the date of invoice. Orders that were shipped free are subject to additional $9.95 deduction.
• If an order is canceled once the item has shipped, our standard return policy applies. You will need to accept delivery of the item, obtain an RMA Number and ship the item back. If delivery of an item is refused, the return shipping costs will be deducted from the issued credit. Second-Day and Next-Day shipping costs will not be credited if delivery of the item is refused.
• If any item is defective, or was damaged in shipping, please call us at 1-888-388-7658 or email us at customerservice@netSOLV.com We will arrange for the item to be picked up, and you will be credited with both the purchase and shipping costs.

Return Procedure

• Return Merchandise Authorization (RMA) number must be obtained from our Customer Service for any and all returns.
• To obtain your RMA number simply call toll free at: 1-888-388-7658 during our hours of operation or e-mail us customerservice@netSOLV.com. Please include your name and/or company name, order and/or account number and contact information.
• Do not send any returns to our address without RMA number - it will not be accepted.
• Item(s) being returned must be returned within 7 days of receiving your Return Authorization Number.
• Refunds will be issued via original payment method within 7 business days. If you paid by check or money order, we will issue a check within two weeks.

5.Contact Us

Our site uses the "Contact Us" form for customers to request information about problems with an order or to ask questions, make comments, or request information about products, and services. This information is only used to help our customers. If you have any specific question please use our contact form.